Credit Terms

Newcastle United refund credits can be redeemed against match day tickets or match day hospitality tickets at any Newcastle United home fixture within two years of the date of the credit.

To redeem the refund credit, please contact the Box Office on 0344 372 1892 or email [email protected] (or alternatively, for match day hospitality, the Hospitality Team on 0191 201 8444 and on www.nufc.co.uk).

Refund credits are not valid for any Newcastle United away fixtures. All bookings made are subject to our standard Ticketing and/or Hospitality terms and conditions.

1.1 Newcastle United Football Company Limited is a company incorporated in England and Wales with the address of St James Park, Barrack Road, Newcastle upon Tyne, NE1 4ST.

1.2 Refund credits may only be redeemed toward Newcastle United football home game match day tickets and/or hospitality when booked directly with Newcastle United (and not through or via any affiliate, partner or 3rd party).

1.3 Your supporter number will be required to redeem when booking.

1.4 Any bookings made will be deducted from the redeemer’s refund credit balance. Any unused refund credit balance will be held on account and can be used against a further booking. If the chosen booking exceeds the redeemer’s credit balance, the remaining amount must be paid with another payment method (for instance a major credit or debit card) at the time of booking.

1.5 Newcastle United refund credits are not redeemable for merchandise within the Club Shop or on www.nufc.co.uk.

2.1 Refund credits, including any unused credit balances, shall expire 24 months from the date of issue. The credit expiration date will be stated on the confirmation email and the credit cannot be used or redeemed after that date.

2.2 Refund credits may not be redeemed to make a booking through any affiliate partner site. Refund credits cannot be used to purchase an NUFC gift voucher. Refund credit balances cannot be resold, transferred for value or redeemed for cash.

2.3 Refund credits cannot be refunded or exchanged for other denominated vouchers.

2.4 Refund credits cannot be sold to any third parties without Newcastle United’s consent. If we do give our consent, then such consent shall be subject to any conditions which we impose. In any event you may not sell the credit balance through the internet (or otherwise) without Newcastle United’s express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of a credit balance by you to a third party.

3.1 Save in the event of our negligence, we are not responsible if any refund credit is lost, stolen, destroyed or used without your permission.

4.1 If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied (for instance by our hospitality partner or other service provider).

4.2 Further details of our cancellation policy are set out in our Ticket terms & conditions and/or our Hospitality terms & conditions, which you can view by following the links provided above.

4.3 Where a cancellation fee is applied, this will be deducted from the total amount you paid at the time of booking and any remaining balance will be returned back onto your credit balance to be used again.

4.4 Where no cancellation fee is applied, the full value of your booking will be refunded back onto your credit balance.

5.1 You have two weeks (14 Days) from the date of opting to accept a refund credit to request a cancellation of the credit and request a full refund for the amount of the refund.

6.1 Newcastle United Football Company Limited reserves the right to amend these terms and conditions and / or discontinue the refund credit scheme. This does not affect your statutory rights.

6.2 These terms and conditions are subject to the exclusive jurisdiction of England & Wales.