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How to Contact Us: Support & Opening Hours for 2026/27

How to Contact Us: Support & Opening Hours for 2026/27

How can we help you?

Newcastle United wishes to update fans on the range of support services available, including Box Office opening hours, contact channels, matchday assistance and self-service resources.

Our revised approach ensures you can access assistance even when demand is highest, while making it easier to find information via Help Centre FAQs and our dedicated support teams.

Looking for a Quick Answer?

Our Help Centre FAQs provide information on tickets, memberships, accessibility, matchdays and many other common supporter enquiries.

We recommend checking the FAQs before contacting the club, as you may find the answer you need immediately.

Support

Opening Hours

Service	Opening Hours
Box Office (online support) [email protected]	Monday to Friday, 9:00am to 5:00pm
Supporter Services (online support) [email protected]	Monday to Friday, 9:00am to 5:00pm
Box Office Phone 0344 372 1892	Monday to Friday, 10:00am to 3:00pm
In-Person Box Office St. James' Park	Wednesday, 10:00am to 3:00pm

Matchdays
Matchday Support [email protected] [email protected] 0344 372 1892	10:00am until kick-off*
Matchday Support In-Person Box Office @ St. James' Park	Four hours before kick-off until half-time

Matchdays

Matchday Support [email protected]

[email protected]

0344 372 1892

10:00am until kick-off*

Matchday Support In-Person Box Office @ St. James' Park

Four hours before kick-off until half-time

*For 12:30pm kick-offs, or any earlier kick-off time, services will open from 9:00am.

How can we help?

Choose the team that can best help with your enquiry.

If you need help with…	Contact
Buying tickets Ticket queries Account updates Payments Refunds Away tickets Digital ticketing Seat enquiries	Box Office - [email protected] 0344 372 1892
Matchday information General ticketing queries Lost property Complaints and feedback Charity requests Supporter experience enquiries General club enquiries Half-time and Programme requests	Supporter Services - [email protected]
Accessible ticketing Personal Assistant arrangements Accessibility services Accessibility support	Accessibility Team - [email protected]

Not sure who to contact? Email Supporter Services at [email protected] and we will make sure your enquiry reaches the right team.

New for 2026/27: Supporter Services will also be available by email on home matchdays from 10:00am until kick-off, providing additional support for fans.

Home Matchday Support

On home matchdays, support will be available through the following channels:

Service	Availability
Box Office [email protected] 0344 372 1892	10:00am until kick-off*
Supporter Services [email protected]	10:00am until kick-off*
In-Person Box Office St. James’ Park	Four hours before kick-off until half-time

*For 12:30pm kick-offs, or any earlier kick-off time, services will open from 9:00am.

Example Opening Times

Kick-Off Time	Phone & Email Support Opens	In-Person Box Office Opens
12.30pm	9:00am	9:00am
3:00pm	10:00am	11:00am
5:30pm	10:00am	1:30pm
8:00pm	10:00am	4:00pm
**8:00pm	1:00pm	4:00pm

**Weekend or bank holiday fixture.

Travelling to an away match?

Our Box Office team will typically be in attendance at away fixtures and available to support fans on matchday. If they are not attending a fixture, we will let you know in your pre-match email and provide alternative contact arrangements should you need assistance.

Before You Travel

Please check the club website before travelling, as opening hours may occasionally vary for specific fixtures.

For the quickest answer to your enquiry, we encourage fans to visit the Help Centre FAQs before contacting the club. If you cannot find the information you need, our Box Office, Supporter Services and Accessibility teams will be happy to help.