In response to our survey, over 8,000 season ticket holders cast their vote on the away ticket allocation process.

The changes reflect strong fan feedback and a shared ambition to streamline the purchasing experience. The club will now adopt the preferred approach to enhance clarity and speed across the away ticketing process.

Breakdown of the voting results is outlined below:

Option 1 – 17% Option 2 – 17% Option 3 – 16% Option 4 – 50%

As a result, tickets will be allocated in line with Option 4, as detailed below. The Aston Villa fixture will be the first to follow this approach, with sales beginning on Monday 28th July.

Outlined below are the key dates and timings for the Aston Villa ticket sale.

Phase 1 - Monday 28th July – 2pm

Ticket application opens for all season ticket holders to apply for a ticket for this fixture.

Phase 2 - Tuesday 29th July – 2pm

Ticket application window closes. The club will process all submissions, allocating tickets in loyalty point order. We will also ballot a small number of tickets to those who do not meet the loyalty points threshold.

Phase 3 - Wednesday 30th July – 2pm

Supporters who are successful in the application process will now be emailed with a window to go online and purchase their ticket(s) for the fixture. Tickets will be sold using a ‘select your own seat’ model, giving fans the flexibility to choose where they sit and who they sit alongside - whether friends or family.

This system removes the need for travel groups as supporters can make seat selections directly during the purchase window.

Phase 4 - Friday 1st August – 2pm

Once the purchase window for successful applicants closes, any remaining tickets that haven’t been purchased will be offered to those who applied for the fixture and fall within the next tier of loyalty points below the point at which sales were previously fulfilled. For example, a fixture sells out at 10 loyalty points, tickets will then be offered to supporters who applied for tickets with 9 loyalty points.

FAQ’s

What happens if I miss the application window?

Unfortunately, the application window is limited to 24 hours. The club must allocate tickets based on loyalty points ahead of the seat selection phase, so late applications cannot be considered.

Can you apply as a group? Will loyalty points still apply individually?

Yes, supporters can apply within their friends and family group. However, each application is individual, so members of a group may receive different outcomes depending on their loyalty point threshold.

Is there an option to only be successful if your entire group is successful?

No, applications are reviewed on an individual basis. If only some group members qualify, those who are successful would need to forgo their ticket if the group wishes to attend together.

Can I register and purchase tickets over the phone?

If you require assistance registering for tickets, or purchasing your ticket, our Box Office can assist. Box Office can be contacted via email or phone between 10am and 5pm Monday to Friday.

03443721892 [email protected]

How will I know when the ballot opens for a fixture?

Sales dates will be published on book.newcastleunited.com once fixture dates have been confirmed by broadcasters.

How will I know if I have been successful/unsuccessful for a fixture?

You will be contacted directly via email once the ballot or sales process has concluded with confirmation of whether you’ve been successful or not for that specific fixture.

If you are ever unsure, the website (book.newcastleunited.com) will list the fixture and state what loyalty point number the game sold out at. You can view your loyalty points by logging into your account.

What happens if I don’t purchase my ticket after being successful?

If you don’t complete your purchase within the 48-hour window, your ticket will be offered to the next eligible supporters based on loyalty point order.

Will ID checks still be required at away fixtures?

Yes, ID checks will continue for the 2025/26 season to uphold the integrity of the loyalty point system.

What if I can’t attend an away fixture after purchasing?

Refunds will be available up to 72 hours before kick-off. Beyond the 72 hours, in case of emergency, season ticket holders should refer to our ticket forwarding policy. More details can be found here.